The Great Smoky Mountains are a fantastic place to be in the Spring, with the blooming wildflowers, active wildlife, and waterfalls full with fresh rain. It’s also the time the region comes alive with tourists. 

With that beauty comes unpredictable spring weather, including heavy rain, strong winds, thunderstorms, and the occasional flood or power outage.

If you own a short-term rental in Gatlinburg or surrounding areas, preparing your property for severe spring storms isn’t just smart, it’s a non negotiable. 

This blog will walk you through ways to protect your investment, keep guests safe, and to maintain peace of mind during the wettest season of the year.

 

Spring Storm Risks in the Smokies

The Smoky Mountains can experience a variety of severe weather conditions from March through May, making it super important  for property owners to understand what they’re up against:

• Heavy downpours and flash flooding: Particularly dangerous for properties in low-lying areas or near creeks
• Strong winds: Capable of toppling trees and causing significant property damage
• Frequent thunderstorms: Often accompanied by dangerous lightning Power outages: Commonly caused by fallen branches or overwhelmed electrical infrastructure

For a safe and smooth sailing spring rental season be aware of these potential hazards.

Tip: Keep hard copies of your emergency plan and storm safety instructions at your property. When power or cell service fails, these physical documents become a much needed resource for guests.

 

Storm-Proof Your Property

Think of this as seasonal maintenance with a safety focus. 

Before peak storm season, do a full inspection and take care of:

• Roof & gutter check: Make sure all of the shingles are intact and secure. Clean gutters and downspouts to prevent water buildup and proper drainage away from the foundation of your home. 
• Tree trimming: Remove dead limbs and trim any branches hanging over the roof, driveway, or outdoor seating areas. 
• Securing outdoor items: Tie down or have a way to store patio furniture, umbrellas, grills, and any decorative items that could become projectiles during strong winds. 
• Waterproofing vulnerable areas: If your property is on a slope or in a flood-prone zone, consider installing sump pumps, grading your yard for drainage, or using water-resistant materials in basements or lower levels. 

Tip: Clearly label all utility shut-off valves (water, gas, electric) for your property manager or maintenance team. This small step can prevent major damage during emergency situations.

 

Communicate With Guests Before and During Storms

Effective communication with your guests allows you to ensure their safety and comfort during severe weather events.

Before their arrival:

• Include emergency contact information, local weather resources, and a note about common spring storms in your welcome message 
• Let guests know where to find flashlights, emergency supplies, and instructions in case of a power outage or evacuation. 

During a storm:

• Use your property management software or a messaging app to share live updates if severe weather is expected. 
• Create a “Storm Safety Info Sheet” for your welcome binder detailing shelter locations, emergency contacts, and instructions for using emergency supplies 

Tip: Create templated messages for weather events and save them in your property management system or phone. When severe weather strikes, you’ll be able to communicate quickly and effectively without scrambling to find the right words.

 

Helpful Local Resources you might choose to include in your guest communication: 

• Sevier County Emergency Management 
• Sevier County Electric System Outage Map 
• National Weather Service – Morristown, TN Forecast Office 

 

Manage Your Flooding and Water Damage Risks

Certain areas of Gatlinburg and Sevier County are especially prone to flooding after heavy rains. 

Here’s how to minimize the risk:

• Know your flood zone: Check FEMA’s flood maps to see if your property is in a high-risk area. 
• Take preventive steps: Install a sump pump, elevate HVAC units, and keep electronics or supplies off the ground. 
• Insurance review: Ensure your short-term rental insurance includes flood protection!

If flooding occurs during a guest stay, safety must be your top priority. Have local emergency contacts or property managers ready to assist with evacuation or relocation if necessary.

Tip: If your rental has a steep driveway or is located near a stream, install water sensors in crawl spaces or garages to detect early signs of rising water before major damage occurs.

 

Prepare for Power Outages

Power outages are can be common during severe storms. Being prepared will provide peace of mind for both you and your guests:

• Generator options: Consider investing in a portable unit to power appliances like refrigerators and basic lighting. For a more seamless experience, whole-home generators are worth considering. 
• Stock an emergency kit: Include lanterns, battery packs, blankets, bottled water, non-perishable snacks, and a basic first-aid kit. 
• Post instructions: If you have a generator, clearly outline how (and when) to use it. Include tips for keeping fridge doors closed and minimizing device use during outages.

Pro Tip: Create a laminated “What to Do If the Power Goes Out” guide and place it near the breaker box and/or in a prominent location in the kitchen. Keep the instructions simple, clear, and reassuring.

 

Staying Informed With Weather Alerts

Spring weather in the Smokies can change quickly — and official warnings aren’t always delivered promptly unless you set up the right alerts. 

We recommend:

• NOAA Weather Radio: Keep one in the rental with backup batteries. 
• Smartphone apps: Encourage guests to set up alerts. 
• Automated alert systems: Some property management platforms allow you to trigger weather notifications or automate messages during severe alerts. 

Tip: Set up weather alerts for the ZIP code your rental is in and the surrounding zipcode. That way, you’ll get real-time updates that matter to your guests.

 

Don’t Let Storms Tank Your Reviews

Guests who feel safe, informed, and cared for during severe weather events are more likely to leave positive reviews, even if their plans were disrupted. 

Thoughtful touches like emergency lighting, cozy blankets, and proactive communication can transform an uncomfortable situation into a positive experience that guests will remember and appreciate.

 

Storm season doesn’t have to be stressful. With a few simple preparations, you can safeguard your property, protect your guests, and position your rental as a place that’s not just scenic, but smart and secure.

In the Smoky Mountains, weather can be part of the adventure. Preparing for weather the same way you’d prepare for an adventure is how you make sure your guests have an enjoyable experience. 

 

When diving into the promising world of short-term rentals in the Smoky Mountains, selecting the right property manager can make all the difference between a successful investment and a potential misstep.

With the region’s rising popularity among tourists and families looking for a getaway, the market is ripe for opportunity. Yet, just as important as the property itself is the expertise and local knowledge of your property manager.

For real estate investors looking to capitalize on the thriving short-term rental (STR) market in this picturesque region, having an experienced and knowledgeable property manager by your side is crucial. 

There are multiple types of property management options you can choose from! 

You could go with a full service property management team. A company like this caters to an owner’s needs and special requests for the management of their vacation home.  

You could choose to place your property with a full service property management service with a brick and mortar location locally. Full service brick and mortar property management provides the comfort of knowing your vacation home is being properly maintained and marketed. This is a wonderful option for owners not within reach of their property and who are looking for a less time consuming property management service.

You might choose a vacation management service. Flexible management options handle your marketing, answer guest inquiries, confirm bookings, process payments, and provide flexible options for onsite services like cleaning and guest support.

Or you could choose to self manage. DIY property management presents many obstacles to overcome. However if helping others experience their vacation dreams is a passion of yours DIY management presents an exciting opportunity!

WIth some many options – how do you decide which option works best for you?

Our advice? Weigh your options and interview a few potential property management partners! 

Below is a list of questions you might want to ask! 

 

Questions about the Property Manager’s Experience & Specialization

• Would you say that short-term rentals are your core specialization or just a part of your broader property management portfolio?
• How many years have you been actively managing short-term rental properties, specifically in this region?
• What types of properties do you typically manage (condos, cabins, apartments, luxury homes)?

 

Questions about the Property Manager’s Local Expertise:

• How do you stay up to date with local regulations affecting short-term rentals, and how do you ensure compliance for the properties you manage?
• Can you provide a list of local vendors or service providers that you regularly collaborate with for property maintenance, cleaning, or emergency repairs?
• How do you keep up with the latest market trends in short-term rentals, and how do you apply this knowledge to enhance property performance?
• Does your knowledge of local events, seasons, or festivities allow you to advise on the best times to maximize occupancy rates and adjust pricing?
• Are there any local challenges or nuances (like specific weather conditions, community events, or seasonal fluctuations) that property owners should be aware of, and how do you navigate them?

 

Questions about the Property Manager’s Operational Insights and Processes 

• What property management software or systems do you use, and how does it enhance the operational efficiency of the properties you manage?
• How frequently do you provide updates or reports to property owners about the performance and status of their rentals
• What platforms or tools do you use for communication and updates (e.g., email, phone, property management software)?
• In the event of an issue or emergency at a property, how do you communicate with the property owner, and what’s your typical response time? Do you have a 24/7 response system?
• Can you explain your approach to dynamic pricing or seasonal rate adjustments based on market demand?

 

Questions about Guest Experience 

• How do you ensure a consistent and high-quality guest experience across the rentals you manage?
• How do you gather and incorporate feedback from guests to improve the rental experience and potentially increase occupancy rate?
• What security measures and protocols do you have in place to safeguard properties and guests?

 

Questions about Maintenance and Upgrades

• Can you describe your regular maintenance and inspection protocols to ensure properties remain in top condition?
• How do you determine when to suggest  upgrades or additional amenities to a property owner, and how is this informed by market trends?
• Can you detail your cleaning protocols, especially considering the increased emphasis on hygiene and sanitation? How do you ensure quick turnovers between guests?

 

Questions about Marketing Strategy and Personal Involvement 

• How involved are you personally in the day-to-day operations of the properties you manage?
• How often do you personally visit the properties you manage, and do you have a routine check-in schedule?

 Interested in an investment property? Not sure what  management option is best for you?

Join us on a four part series while we discover the pros and cons of DIY management, flexible management solutions, and brick and mortar management options. 

 

 

 

Welcome to the third part of our property management series. This week we will discuss a full service brick and mortar property management service. Listed below are many perks and a few obstacles that come with full service brick and mortar property management. 

Pros

• Full Service Office – In-house customer service, reservation, and maintenance departments all work to facilitate the needs of you and your property. 
• Local Knowledge – The customer service and reservation departments are staffed with locals who know and love the area.
• Guidance – Management and maintenance departments provide guidance for making decisions about potential upgrades and remodels to your home. 
• Assurance –  You have assurance that safety regulations are met and upheld. A full service brick and mortar property management service will routinely check on equipment such as; fire places, fire extinguishers, smoke detectors, deck and hand rails, and steps.
• Personal Connections – You will come to know and have a connection with the staff that manages your property.

Cons

• Management Fees – You will pay a higher management fee due to the full service that is provided to you and your property. 
• Management Discretion – Your property must remain within parameters set by the management company to continue to be on rental program.

Full service brick and mortar property management provides the comfort of knowing your vacation home is being properly maintained and marketed. This is a wonderful option for owners not within reach of their property and who are looking for a less time consuming property management service. This may not be the best option for owners who wish to be involved in assisting their guest while in-house. The magical thing about property management is that there is a solution for everyone!

 

Special shout out to Chalet Village’s wonderful staff for collaborating on this information.

The Pros and Cons of Vacation Rental Management Services

A vacation rental is a great real estate investment, but without the right management solution, you’re going to have a hard time making it profitable.

Self management vs. Full-service managers vs. Flexible management solutions

The previous post discussed the benefits and drawbacks of DIY management, but that’s just one option. You can also use a full-service property manager or opt for a more flexible vacation rental management solution.

Flexible management options, like Evolve Vacation Rental Network, handle your marketing, answer guest inquiries, confirm bookings, process payments, and provide flexible options for onsite services like cleaning and guest support.

Benefits of flexible vacation rental management solutions

• Marketing and Booking Expertise – You have access to a dedicated team of industry pros who build your listing, market your home on top websites, respond to traveler inquiries, confirm bookings, optimize your performance based on industry trends, and support you along the way.
• Increased Flexibility – You have the freedom to choose how to handle the cleaning and maintenance. If you live close to the property, you can do it yourself. If you live far away, you can hire the cleaning company of your choice to handle it. And if you don’t know where to start, Evolve can make a recommendation from its network of trusted partners.
• Lower Fees – Evolve’s booking fee of 10% is significantly lower than than you would pay to a traditional manager, so you get to keep more of your income.

Drawbacks of flexible vacation rental management solutions

• Selecting onsite service providers – Rather than having a full-service property manager take care of everything for you, you will need to hire and maintain relationships with housekeepers, guest contacts, and maintenance providers. Companies like Evolve will typically notify these service providers of upcoming reservations to help minimize your involvement. 

• Proximity – Flexible management solutions might not have a local presence in your area. In place of that, they may have partnerships with local service providers that act as their boots on the ground to help you and your guests. 

Flexible vacation rental management companies offer innovative solutions to some of the most pervasive issues in the industry. However, they may not be right for dedicated DIY owners or those who prefer the full-service approach of local property managers. Ultimately, there’s no ‘right answer.’ It comes down to each individual owner and what kind of solution and services they’re looking for!

 

Author: Lauren Kaye, Evolve Vacation Rental Network – April 27, 2018